These terms are designed to protect both your experience and the integrity of my work. By making a booking, you agree to the following:

 

1. Booking & Payment Terms

Payment is processed securely through PayPal. You do not need a PayPal account to pay (major debit and credit cards are also accepted through PayPal's secure checkout). A PayPal receipt will be issued automatically after payment. Should you require a separate tax invoice, please let me know and I'll be happy to provide one.

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Bookings are confirmed only once full payment has been received.

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2. Recording of Sessions

​Consultations, mentoring sessions, coaching sessions and workshops may not be audio or video recorded without my prior written permission. This helps maintain a confidential and professionally safe environment for our work together.

 

3. Rescheduling

Life happens and I understand that plans may change. You’re welcome to reschedule your appointment with at least 24 hours’ notice via email.

Please note: Rescheduling requests sent via social media or messaging apps will not be accepted. Missed sessions without proper notice are considered forfeited and cannot be rescheduled or refunded.

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4. Professional Conduct

I am committed to providing a respectful, professional and psychologically safe environment for all clients and collaborators. I reserve the right to end a consultation or discontinue future work where behaviour is abusive, threatening, discriminatory or repeatedly disregards agreed professional boundaries.

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In such circumstances, any remaining sessions may be cancelled at my discretion and refunds will not normally be provided.

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4. Refunds

Please ensure you're fully committed before booking. As a general policy, consultation fees, coaching sessions, workshops, packages and creative projects are non-refundable once a booking has been confirmed, as I reserve that time specifically for you.

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5. Project quotes

For projects quoted separately (including consulting, workshops, learning design, writing, design, or other custom services):

• Quoted projects are payable in accordance with the agreed proposal or quotation.

• Work will commence once payment has been received, unless otherwise agreed in writing.

• Once work has commenced, project fees are non-refundable.

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6. Respect and Safety Policy

​This space is built on professionalism, care, and mutual respect. As such, I maintain a strict zero-tolerance policy for abuse of any kind, including verbal aggression, emotional manipulation, boundary-pushing, or disrespectful behavior.

If such behavior occur:

• The session or project will be immediately terminated.

• All future bookings or collaborations will be cancelled without refund.

• You will be permanently banned from working with me.

• No explanation will be provided. No exceptions.

 

It is solely at my discretion, or that of any trusted assistant or collaborator, to determine when a client’s behavior has crossed a line. 

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This is not just a policy. It is a boundary. One that protects the creative, emotional, and energetic integrity of my work.

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7. Your Responsibility & Acknowledgment

By booking, you confirm that you have read, understood, and accepted these terms. If anything is unclear, I warmly invite you to reach out before booking. I believe in open, respectful communication and value clarity on both sides.

 

Thank you for honoring this agreement.